1 - Reservation & Cancellation
You must call 21 days ahead of your scheduled tour for a full refund. There are no or only partial refunds for cancellations within 21 days of your tour departure date, or if you decide not to show up.
You must cancel your tour 10 days prior to departure for 50% refund.
Depending on the payment method you used when making the transaction, your refund will be returned to same gateway within 7-14 days of the approval of the refund.
If you have made a payment via PAYPAL, we will make a refund to your PAYPAL account
If you have made a payment via CREDIT CARD directly on our website, we will make a refund to your CREDIT CARD account
If you have made a payment via DIRECT DEBIT, we will make a refund to your DIRECT DEBIT account
Please contact us for any refund requests via our contact page at anytime, or call: (90) 541 543 1880 between 10.00 am – 19.00 pm Turkey time.
FOR GIFT VOUCHERS & RAFFLE TICKETS
Gift vouchers and raffle tickets are not refundable. However, if you have an unordinary case, we will do our best to process your request. Due to currency fluctuations in Turkey, your refund on Gift Vouchers and Raffle tickets may take up to 90 days, when sales are on in your currency. Thank you for understanding.
Updated: 01.11.2019
Yes. Reservations are required for guaranteed spots on all tours especially considering we are doing only small group tours with limited availability.
2 - Payment
Security Declaration
The infrastructure of volkansadventures.com that has been improved by the principle of “3d Secure” and “privacy of personal information” is operated by the advanced communication protocols including SSL technology.
By this means, your credit card information that you have used in your shopping in volkansadventures.com is automatically encoded by coding system with 128 bits in your computer and sent to the bank in this way. Namely, since your credit card number and password information are only displayed between your computer and bank, while they cannot be monitored, at the same time, they are also stored by our systems.
E-commerce websites to use this system around the World are required to certify the SSL certificate obtained, by making a deal with the internet security company that we preferred to do business, such as GlobalSign, and providing all certificates and standards that this company requested. As volkansadventures.com, we have started to take all these measures for your security. You are shopping within the standards of the internet security firm commonly used in all over the world in all your shopping you will perform on volkansadventures.com.
In order to protect yourself from the insecure websites that the personal information has been abusedly carried, you should be certainly sure that the page addresses that you have entered your credit card information are changed from http to https, the icons consisting of lock in lower left-hand corner of the Internet Explorer; and lock or key in bottom-right of Firefox and blue line are displayed.
3D Secure Shopping Address: https://www.volkansadventures.com you can share your experiences and ask your questions by calling (90) 541 543 1880 or sending your e-mails in**@vo***************.com
Enjoy your shopping…
No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.
We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. After all we are on a tour with a small group and we have everyones information for pick up arrangements.
Please contact us to get the latest information on your desired trip.
3 - Preparation
That would depend on the tour but wear whatever is comfortable. It is recommended to have a hat, sunglasses and plenty of sun cream with you on hot summer day trips.
Other than what has been listed on each tour’s detail pages, not much. Remember, all our trips cover meals and complimentaries.
4 - Weather
We go on our tours in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified if there are changes due to extreme weather conditions but that is very unlikely.
5 - Legal
Our Privacy Policy
Last updated: 12.02.2018
Our company (Volkan’s Adventures) operates https://www.volkansadventures.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we think would be in good use for you.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of 22.03.2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
If you have any questions about this Privacy Policy, please contact us.
Cookie Policy for Volkan’s Adventures
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies…
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: in**@vo***************.com
Company Legal Title:…..VHG TURIZM ORGANIZASYON LTD STI.
Company Trade Name:..VOLKAN’S ADVENTURES
Tursab………………………14028
Address:……………………Dalyan Mah. Gülpınar Cd. No: 40/A 48840 Ortaca – Mugla / TURKEY
Tel:…………………….. (90) 541 543 1880
Email: ………………………in**@vo***************.com
Establishment: ………….21-04-2013
Tax office / VAT No:….. ORTACA MAL MÜDÜRLÜĞÜ / 9251052291